UK & International Delivery
Shop with Confidence & the Metalcraft Guarantee
All our products, except for punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date).
In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair, it we will replace it. Failing that, we will refund the money paid for it in full.
In addition, where unwanted goods* are returned within 21 days of delivery, a full refund will be made as soon as all goods are received by us in an unused and satisfactory condition. The company reserves the right to deduct charges from the refund for any goods that are returned in a damaged state.
Furthermore, J & C R Wood Ltd (our parent company) will not be held liable for the loss of any returned parcels. We recommend that you obtain proof of posting and take out adequate parcel insurance to cover against consequential loss by the post office or your chosen courier.
*The term goods refer to any standard Metalcraft products, except for any tools or parts thereof which have been specially modified to meet a customer’s specific requirements. Due to a policy of constant development, J & C R Wood Ltd reserves the right to alter designs, specifications and prices without prior notice.
UK Delivery (Zone 1)
Next day delivery £12.99 (if the order is placed before 2pm) – UK only
European Delivery + VAT
With the UK no longer part of the European Union, this has resulted in changes to the way we now process orders to countries still within the EU.
All European customers outside of the UK, including all EU countries, will no longer be charged VAT by us on their order. This also applies to delivery charges.
Please be aware that customers need to pay VAT charges upon arrival of goods to their country, unless they have a valid VAT number. Once the items arrive in the country, customers will be contacted by the courier and notified that VAT at the country’s current rate will need to be paid before the goods are released.
Duty/customs charges may be charged to customers however this decision is taken at the discretion of local customs authorities. Please check with the local customs authority for full clarification.
For customers in the Czech Republic you can order direct from our distributor: www.metal-craft.cz
If you have any concerns, please feel free to email us at email@example.com for further information and updates.