UK & International Delivery
Shop with Confidence & the Metalcraft Guarantee
All our products, except for punch pins and blades, are guaranteed for one year from the date of invoice (dispatch date).
In the unlikely event of a fault occurring in fair and normal use (as per the relevant published specifications), we will repair the item concerned. If we are unable to repair, it we will replace it. Failing that, we will refund the money paid for it in full.
In addition, where unwanted goods* are returned within 21 days of delivery, a full refund will be made as soon as all goods are received by us in an unused and satisfactory condition. The company reserves the right to deduct charges from the refund for any goods that are returned in a damaged state.
Furthermore, J & C R Wood Ltd (our parent company) will not be held liable for the loss of any returned parcels. We recommend that you obtain proof of posting and take out adequate parcel insurance to cover against consequential loss by the post office or your chosen courier.
*The term goods refer to any standard Metalcraft products, except for any tools or parts thereof which have been specially modified to meet a customer’s specific requirements. Due to a policy of constant development, J & C R Wood Ltd reserves the right to alter designs, specifications and prices without prior notice.
UK Delivery (Zone 1)
• £6.99 for orders under £15.00
• £9.99 for orders £15.00 and over but under £150
• Free for orders over £150
• Delivery typically arrives within 3 working days.
• Delivery to Isle of Wight, Isle of Man, Channel Isles, N.Ireland, Scottish Highlands & Isles may take an extra 1 or 2 days.
Next day delivery £12.99 (if the order is placed before 2pm) – UK only
Provided the order is received here before 2pm, your payment is authorised, and the goods are available in stock, it will be delivered the next working day.
Delivery to Isle of Wight, Isle of Man, Channel Isles, N.Ireland, Scottish Highlands & Isles may take an extra 1 or 2 days.
If we are unable to send your order out for next day delivery, you will not be charged the premium and we will take every sensible measure to advise you accordingly.
European Delivery + VAT
With the UK no longer part of the European Union, this has resulted in changes to the way we now process orders to countries still within the EU.
All European customers outside of the UK, including all EU countries, will no longer be charged VAT by us on their order. This also applies to delivery charges.
Please be aware that customers need to pay VAT charges upon arrival of goods to their country. Once the items arrive in the country, customers will be contacted by the courier and notified that VAT at the country’s current rate will need to be paid before the goods are released.
Duty charges to EU customers are unlikely to come into force however this decision is taken at the discretion of local customs authorities. Please check with the local customs authority for full clarification.
For customers in the Czech Republic you can order direct from our distributor: www.metal-craft.cz
If you have any concerns, please feel free to email us at firstname.lastname@example.org for further information and updates.
Zone 2 delivery
Austria, Belgium, Denmark, France including Monaco, Germany, Ireland, Italy, Luxemburg, Netherlands, Slovakia, Spain including the Balearics.
• £16.66 for orders under £16.66
• £20.42 for orders £16.66 and over but under £208.33
• £30.83 for orders over £208.33
• Delivery within 7 working days
Zone 3 delivery
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece and Greek Islands, Hungary, Latvia, Lithuania, Malta, Poland, Portugal including Azores & Madeira, Romania, Sweden, Slovenia.
• £20.42 for orders under £25.00
• £32.92 for orders £25.00 and over but under £416.66
• £43.33 for orders of £416.66 and over
• Delivery within 10 working days
Zone 4 – Non-EU delivery
Switzerland, Liechtenstein, Norway, Serbia, Iceland, Canary Islands, Andorra, San Marino, Albania, Bosnia & Herzegovina, Macedonia, Moldova, Montenegro, Turkey, Vatican City.
• £10.00 for orders under £30.00
• £40.00* for orders £30.00 and over but under £500
• £60.00* for orders of £500 and over
• *Includes £25 customs clearance.
• Note there may be additional duty to pay, please see our terms and conditions.
• Delivery within 10 working days.
Zone 5 – New Zealand & Australia
Metalcraft users from Down Under should get in touch with the nearest appointed distributors to purchase items.
Click here to go to the Metalcraft Website serving Australia and New Zealand only.
Zone 6 – USA & Canada
Metalcraft users from the States need to contact the nearest appointed distributors to purchase items.
Click here to go to the Metalcraft Webstore serving USA & Canada only.